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MR MARVIS Head of E-Commerce

  • MR MARVIS
  • Amsterdam
  • 24 november 2020
  • Website
  • Soort functie: Head of E-Commerce | Werkervaring: Meer dan 5 jaar | Fulltime

Bedrijfsinformatie

A unique opportunity at a direct-to-consumer scale up! MR MARVIS is looking for an experienced tech savvy and analytical Head of E-Commerce to be responsible for its rapidly growing webshop, which is adding millions of visitors every year. You will plan, manage and oversee all activities around our webshop. This entails development work, UI/UX design, AB testing, website operations / visual merchandising, website analytics / technical tracking and legal compliance. In order to manage the front-end/back-end part we believe it’s essential that you have extensive experience in working with developers and UI/UX designers. You will primarily be focussing on improving the digital shopping experience and optimising our conversion-rate. You will be heading the E-Commerce team and have the ability to expand the team in a direction that fits your vision and strategy.

Currently we work with experienced agencies and freelancers to execute most of the activities. Website operations and visual merchandising we handle internally through the E-Commerce team that currently consists of two FTE. Our webshop is running on Shopify and for development work we are working with an agency on various front-end and back-end projects. We believe we can do much more to improve the digital experience, but for that to happen we need to increase the technical experience inside our company. We like you to build a strong development foundation, one that allows us to work with both internal and external developers/designers giving us the freedom to do more projects. Some of the questions we often face: What can we do to improve conversion-rate and average-order-value? How can we measure the impact of all new front-end improvements on these metrics? What is limiting our pagespeed and how should we be solving it? What do we need to have in place to start doing our own development work? Should we be hiring our own developers/designers and/or should we work with a remote network? What kind of developers should we be looking at? Is the digital experience on par with what our visitors expect? We’re looking for someone that finds it easier to navigate through these questions than that we currently find.

Examples of recent developments that we’ve been doing to improve our digital shopping experience are a custom RMA (‘return-merchandise-automation’) application which allows customers to submit their return shipment digitally. The application allows us to learn more from our customers, improve the communication during the return process and automate all the repetitive return handling on our end (doing refunds and exchanges). We also just launched the Fit Finder: a brief questionnaire that results in a recommendation of the ideal shorts/trousers size. These recommendations are continuously updated based on the data we retrieve from the RMA application in order to improve customer experience and decrease return rates. Sounds pretty neat? If you can bring it to the next level: apply now!

About MR MARVIS
Amsterdam-based MR MARVIS is a fast-growing online menswear brand that is fully dedicated to delivering the perfect shorts. After a successful launch in 2016 it has become the #1 shorts brand in the Netherlands in 2019: today more people are searching for MR MARVIS than for shorts on Google! MR MARVIS is currently growing at a similar pace in various European markets, therefore we’re expanding the team. Our international customer base is already bigger than our Dutch customer base and our ambition is to become the #1 shorts brand in the world. This is your chance to join a scale-up at an early stage.

MR MARVIS has designed the only pair of shorts you’ll ever need: contemporary, smart casual shorts with the ultimate fit, offered in 40+ colours to suit every occasion. In 2020, we launched The Longs (chinos) and The Easies (sweatpants), adding trousers into the mix allows us to do business across all seasons. Our sustainable shorts & trousers are handmade in Portugal, the materials (fabrics, buttons, labels) are locally sourced and carefully selected on their premium qualities. Since we sell directly to our customers, we’re avoiding high retail markups, delivering a high-quality product at a fair price. 

We offer..

  • The chance to work in a young and fast growing fashion startup
  • The opportunity to create your own foundation 
  • A vibrant office space located on the Amsterdam canals
  • Trainings and courses for self-development
  • Daily fresh lunch served at the office
  • Fun times with colleagues on Friday drinks and team events
  • Competitive compensation

Functieomschrijving

  • Setting an e-commerce vision and strategy, balancing business objectives with an excellent digital on-brand shopping experience.
  • Managing the E-Commerce team who is executing various e-commerce operations (updating the website, email marketing, copy in different languages, analytics, etc).
  • Planning and managing front-end and back-end projects, you will be directly in touch with (external/internal) developers, UI/UX designers and project managers.
  • Setting up relevant dashboards and digital tracking in order to measure the performance of our website and evaluate AB tests.
  • Ensuring our website is compliant with privacy and security standards.
  • Key objectives: improving digital shopping satisfaction / conversion-rate / average-order value / newsletter sign-up rate and creating a development foundation. Generating traffic is out of scope, this is the responsibility of other teams. 

Arbeidsvoorwaarden

  • At least 5 years of proven e-commerce experience in a similar role (e.g. e-commerce manager, product owner, product manager, developer)
  • Strong knowhow about the technical e-commerce landscape and best practices for front-end, back-end and digital tracking (e.g. Google Tag Manager). You either worked with developers or worked as a developer.
  • Good understanding of business dynamics: balancing commercial objectives with customer experience/brand strategy/costs/timelines.
  • Experience with Excel and Google Analytics (or something similar).
  • Bonus points for experience with: Shopify, fashion / apparel, direct-to-customer, working with UI/UX designers, Google Cloud (Cloud Functions, BigQuery).
  • Fluency in English (written and verbal); additional languages a plus.

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