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Action Senior Project Manager Store Operations

  • Action
  • Zwaagdijk-Oost
  • 16 april 2021
  • Website
  • Soort functie: Senior Project Manager Store Operations | Werkervaring: Meer dan 5 jaar | Fulltime


As a retailer, serving millions of customers in more than 1,700 stores across 8 countries, we are well aware of our impact on society and environment. That's why we invest in solutions and ways to reduce environmental impact, ensure sustainable production conditions and care about people in the countries where we have stores and produce products. Here you can find some examples. 


This is your daily action

Within this role you have a report line to the Manager Store Projects Hein Staal.
Managing a large project within Store Operations, means leading the initiative from a business perspective. The Sr. Project Manager is therefore an expert in making sure that stakeholders and team project members are well aligned, building an effective cooperation, and collaboration with country teams, store management and involved departments is in place. The Senior Project Manager has a strong focus on delivering easy-to-use, intuitive, pragmatic end results as well as the accompanying business implementation, approaching it in such a way that this can be well absorbed and embedded.

Your responsibilities: 

  • Coordinate the exploration of a topic to create a clear view on the desired project deliverable
  • Gather the business requirements in order to define the to-be process / system
  • Coordinate the selection (RFI / RFP) of new systems in cooperation with other departments
  • Build the Investment Proposal including a Financial Business Case
  • Create a Project Plan including governance, timeline, deliverables and constraints
  • Set-up the project hygiene with the use of standard Store Projects template
  • Ensure stakeholder alignment by mapping out different stakeholders along with their interests
  • Develop and execute a communication plan to enhance buy-in & alignment with stakeholders
  • Coordinate the design- and building phases of systems and/or processes
  • Create and execute a Test-and Pilot-plan to ensure the quality of the project deliverable, proof the business case hypothesis and test the business implementation approach
  • Create a Business Implementation plan and coordinate rollout of the project
  • Set-up the closure of the project and proper handover to the business including RACI along with documentation.


This is you
You are an expert in project management and fully in control in this profession. You are structured and well organised. You are able to set up a clear plan with milestones, deliverables and subsequent rigorous steering of execution on planning, budget and quality. You are a strong communicator who is able to motivate others. You can produce simple, yet clear reports on progress, issues and risks. You have a comprehensive understanding of retail in-store processes along with how technology can support this. 


  • A completed WO/ HBO degree in with a link to Project Management
  • 5-7 years’ experience within the Program- and/or Project Management
  • Experience with different project management methodologies such as PRINCE2
  • Experience in Retail and/or fast paced organisations is highly preferred 
  • Excellent command of the English language (in word as well as writing) is required due to the international nature of our organisation, another European language is an advantage
  • Travel will be up to 25% of the time depending on the project (phase)


Action is the place to be! We are growing in an average rate of 25% per year. Our expansion is amazing and we open stores every day in different countries. We are one of the fastest growing retail companies with the ambition to go for much more. We are improving and digitalizing the way we work in our stores, to offer our customers a maximum availability of our ever changing assortment for unbelievable prizes. 

In addition we offer:
•    A competitive salary (based on 38 hrs/wk.) 
•    Yearly bonus
•    A company-provided laptop and phone
•    15% employee discount for purchases at Action


Meet your team
Our Central Store Operations department provides service in three areas to all the countries in which we are represented: productivity, staff management and stock management. The team organises and structures everyday activities of our stores worldwide whilst maintaining a close collaboration with regional managers, Country HR and Supply Chain. 

Within the Store Projects team, one of the sub departments of Central Store Operations, a group of 4 Project Managers and 2 Project Coordinators works on different projects and initiatives that improve the processes in our stores. Properly organised and efficiently stocked stores allow our employees to serve their customers in the best, most efficient way.

Do you want to drive projects that have a significant impact on the store processes in over 1,700 stores throughout Europe? Take Action!

Curious about your new team members? Hein Staal, Jessica Dekker, Nina Kersting, Kai Man, Tim Ruiter and Victoria Dronova can’t wait to work with you!


Curious what’s next?

1.    Our recruiter, Esther Sancho will review your application and will get back to you asap. 
2.    We’ll invite you for a first job interview.
3.    We’d like to get to know you better. Depending on the position, we might ask you to take an online assessment.
4.    We’ll invite you for a second interview to discuss your assessment and you will meet with perhaps one of your future colleagues.
5.    Are we still a great match? Then we’ll make you an offer you can’t refuse!

At Action we think integrity is of the utmost importance. A pre-employment screening is therefore part of the application process for this vacancy. Contact your Recruiter for more details.


Our main priority is the health and safety of our employees and customers. Therefore, due to the Covid-19 pandemic we ask you to work remotely. Whenever possible, the location of this position will return to our international headquarters in Zwaagdijk, where you will have the opportunity to work face-to-face with your colleagues. This also means that probably interviews for this position are done digitally via video calls.

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