How consumerisation changes B2B order fulfilment

Enterprise buyers today expect the same real-time visibility, flexibility, and control as consumers do from the brands they interact with, yet most ERP systems were designed for financial transactions with the dynamic, inventory-intensive demands of today’s supply chains often cause issues. Manhattan’s Enterprise Promise & Fulfill™ (EPF) is the new breakthrough cloud-native solution that transforms traditional order management by augmenting existing ERP systems with advanced capabilities to maximise inventory visibility, intelligent order promising, and fulfilment optimisation.

The solution empowers manufacturers, global brand owners, wholesalers, and distributors to elevate their fulfilment performance and improve customer satisfaction, without the need for costly ERP overhauls. Purpose-built to meet the growing demand for smarter, faster, and more transparent B2B fulfilment, EPF addresses the most pressing challenges enterprise merchants face: from limited inventory visibility, manual exception handling and inaccurate promising, to fragmented order orchestration, and increasing fulfilment costs.

“This solution drives sales, delivers modern fulfilment intelligence, and enables operational excellence and agility in close coordination with existing ERP’S.”

Amy Tennent, Senior Director of Product Management at Manhattan

Five key areas that Enterprise Promise & Fulfill™ helps to address

Lower shipping and freight costs: By consolidating multiple orders into one bulk shipment, B2B merchants reduce the number of shipments, reducing freight and last-mile delivery costs.
Improved distribution centre and warehouse efficiency: The consolidation of orders leads to more efficient operational efficiency and lowers labour costs by reducing order picking, packing, and handling workloads through fewer shipments.
Faster, more reliable deliveries: Order consolidation ensures customers receive their items in one shipment, avoiding delays, while the risk of incomplete or backorders caused by split shipments is further reduced too.
Enhanced customer experience: Order consolidation enables a B2B merchant to support buyer preference for fewer, well-organised deliveries over multiple fragmented shipments. It also helps customers plan better with predictable bulk deliveries too.
Reducing carbon footprints: Order consolidation reduces the number of shipments, meaning fewer truckloads, lower emissions and also helps shrink carbon emissions by reducing packaging waste too.

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